Shipping & Returns
Shipping
We are pleased to offer complimentary shipping on orders $150 and over.
Orders under $150 will be shipped for a flat rate of $8.
Orders are typically processed within 1-3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
Please note that delivery times may vary depending on your location and shipping carrier. Sunday Nine is not responsible for delays caused by the carrier, weather, or circumstances outside of our control.
Returns
We want you to feel confident in your Sunday Nine purchase. If your piece is not quite right, we gladly accept returns on eligible items within 30 days of delivery.
To initiate a return, please visit our [Returns Portal] and follow the instructions provided.
To be eligible for a return, items must be:
- Unworn and unused
- Unwashed and free from any signs of wear
- Returned with all original tags attached
- Free from makeup, deodorant, fragrance, or any marks
- Returned in the original packaging when applicable
A $10 return shipping fee will be deducted from your refund.
Returns received outside of the return window or that do not meet our return requirements may not be accepted.
Once your return has been received and inspected, your refund will be processed to the original method of payment. Please allow additional time for your bank or payment provider to reflect the refund.
Exchanges
We offer complimentary exchanges on eligible items within 30 days of delivery.
Exchanges are available for a different size or color of the same style, subject to availability.
If your desired item is unavailable, you may choose to receive store credit or a refund in accordance with our return policy.
Store Credit
Store credit is available for eligible returns and does not incur a return shipping fee.
Choosing store credit allows you to receive the full value of your returned item and shop again when the right piece becomes available.
Final Sale Items
Items marked as Final Sale at the time of purchase are not eligible for return or exchange.
Gift cards and promotional items marked as final sale are also not eligible for return or exchange.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work with you to resolve the issue and ensure you receive the correct item.
Please include your order number and photos of the item so our team can assist you promptly.
How to Start a Return or Exchange
To begin a return or exchange, visit our returns portal and enter your order information. Follow the instructions provided to select your item and preferred resolution.
Once your return has been approved, you will receive instructions for sending your item back.
Questions
If you have any questions about your order, return, or exchange, please contact our team at hello@shopsundaynine.com. We are happy to help.